Frequently Asked Questions

I. General:

• Q: Is the sidewall compatible with CoolCabanas?

  • Yes they are designed specifically for CoolCabanas and other popular beach canopies and cabanas.  If you have questions about your specific beach canopy / cabana contact us here and we will get back to you ASAP.

• Q: Does the sidewall provide UV Protection?

  • A: Yes the sidewall is rated UV50+

• Q: What materials are the cabana side walls made of?

  • A: The sidewall is made with 100% Polyester.

• Q: Are these side walls compatible with all cabana models?

  • A: Yes - The ShadeX cabana sidewall is compatible with the CoolCabana and most 2M or 2.4M beach cabanas.  If you have a question about your specific cabana contact us here.

• Q: How do the side walls attach to the cabana frame?

  • A: Check out our installation instructions here. 

• Q: Do the side walls come in different colors or patterns?

  • A: Not currently, but if you are interested in supplying your own design start the process here.

• Q: Are the side walls weather-resistant?

  • A: Our sidewall is water resistant - not water proof.

• Q: What is included in the package?

  • A: The ShadeX sidewall and 3 heavy duty clips to secure to the inside of your beach shade cabana, a carrying case and 2 heavy duty stakes to secure bottom to sand, grass or dirt.

• Q: Do you offer wholesale?

  • A: Yes - Contact us here to get started.

• Q: Can custom designs be supplied?

  • A: Yes - Contact us here to get started.

II. Installation & Usage:

• Q: How do I install the cabana side walls?

  • A: Installation videos coming soon

• Q: Can I install the side walls by myself, or do I need assistance?

  • A: Easily installed by yourself within a few minutes.

• Q: Can the side walls be used on all sides of the cabana?

  • A: Yes the side walls can be installed on any side of the cabana you choose

• Q: How do I clean the cabana side walls?

  • A: We recommend hand wash only and simply just rinse off with a garden hose

• Q: Can I leave the side walls attached during windy conditions?

  • We do not recommend using in high wind situations

• Q: How do I store the side walls when not in use?

  • A: We recommend folding up the side wall and storing in the supplied case.

• Q: Can the side walls provide privacy?

  • A: Yes - the more walls you add the more privacy you will achieve.  You can add up to four (4) walls to your cabana.

III. Ordering & Shipping:

• Q: What is your return policy?

  • A: Items may be returned for a refund within 14 days from the date of delivery. Returned items must have all original tags attached, be un-used, in the original packing and re-saleable to receive a refund.

• Q: Do you offer a warranty on the cabana side walls?

  • A: Only on manufacturer defects that are required to reported with 14 days of delivery date

IV. Troubleshooting & Support:

• Q: What if my side walls are damaged?

  • A: Provide instructions for reporting damage and requesting replacements.

• Q: What if the side walls don't fit my cabana?

  • A: Contact us here for assistance.

• Q: How can I contact customer support?

  • A: Contact us here for assistance.

• Q: I am missing parts from my order, what do I do?

  • A: Contact us here for assistance.